Business Model & Process Framework

In-depth Analysis & Information Gathering

Once we are contacted to come on-site, we ensure that we ask the right questions even before we set foot on your premises. This is based on a template of questions which we will ask the client in order for us to determine the detail of expertise required, a good idea of what the problem is and what the client wants achieved by engaging the services of Muyid Consultancy.

Information Collation and Initial Recommendations

This involves asking all the right questions from the clients especially the stakeholders within the company. We will also be on-site to observe current business practise, take stock of what the current infrastructure is and make detailed notes of what is then required in terms of hardware, software and other peripherals.

This is then presented to the client as a Design document with the various options the client may wish to undertake.

Also at this stage, a cost for undertaking the project – if the engagement proceeds past this point is presented to the client.

If the client wishes to stop using our services at this stage, we will charge the full consultancy fees. If however our services are engaged beyond this point, a percentage is taken off the Consultancy fees which is then added to the total costs of implementing the desired solution.

Report Presentation & Engagement

Once past Stage 2 and the client wishes to proceed, a Project Manager from our Project Management Office (PMO) and a Technical Account Manager (TAM) will now sit down with the client and draw up the contracts and engagement terms and conditions

This is a very important process as both the client and we need to have a clear understanding and agreement on what we promise to deliver on completion of the project Once the terms of engagement are agreed and signed, we then move on to the next phase.

Design Options & Solution Architecture

This phase determines the intrinsic details on what and how the solution will be delivered.

This includes, hardware and software requirements, personnel requirements from both the client side and us (Muyid Consultancy), scheduling and time-frames of the stage by stage implementation for this particular project cycle

Design Solution

This is the stage when a “Go-No-Go” is undertaken. At this stage, it will be clear to all – based on analysis, architecture and design the best path/route to take to accomplish the client requirements.

We are aware that a lot of “unknowns” will now have become “knowns”. This is also the time to make any amendments – if necessary – to the original Rules of Engagement before we move to the next stage

Planning Phase & Solution Build

Before we go ahead to commit money to buy hardware and software, we will attempt to build the environment on a smaller scale and then perform the necessary testing required.

Depending on the project we may need to conduct System Testing, Functional Testing, Performance Testing, Stress Testing, Penetration Testing and Application Testing , just to name a few.

What is to be tested will be determined by the client but based on our recommendations.

Testing, Client Acceptance & Deployment

At this stage, testing is completed, and client acceptance determines any necessary adjustments to focus, design, or requirements. All required hardware and software must be procured for deployment. Post-deployment, we create detailed documentation and provide training for a smooth handover to the client’s staff. We ensure they are confident in managing the new infrastructure. If engaged for ongoing support, our Technical Support Consultants (TSC) will take over, providing Business-As-Usual (BAU) support to maintain and optimize the deployed solution, ensuring seamless operations and long-term efficiency.

Completion and Handover

We facilitate a smooth transition from our consultants to your support staff through on-site and off-site training, mentoring, and knowledge transfer. If engaged for ongoing support, we still ensure your team is well-trained to eventually take full ownership of the deployed solution.

At every stage of the project we will ensure the following:

  • Agreed regular meetings between the client and our Consultants
  • Regular updates in the form of documentation
  • Project is not overrun – costs and time agreed for delivery of solution
  • Issues that may arise are dealt with effectively with a view to completing on time, on budget and to the satisfaction of the client